For Members with BlueCross Drug Coverage
On behalf of BlueCross BlueShield of South Carolina, Caremark assists in the administration of our prescription drug program. Caremark is an independent company that provides pharmacy benefits management. Here’s how and when members should call Caremark:
Mail Service Benefits, Caremark FastStart Enrollment: 866-465-2496
Members who want to use mail service can call this number to get started. FastStart representatives will complete mail-service order forms for members and then contact members' doctors for their prescriptions. The representative will need the member ID number, the name of the member's drug, doctor's name and phone number, member's shipping address, and a credit card number and its expiration date. Members can also give their doctor's office the toll-free FastStart physician number, 800-378-5697, and let their doctors call in prescriptions for them. For faster processing, members should give their doctor their member ID number, mailing address and phone number. Once the doctor calls in the prescription, Caremark will contact the member to get the payment information.
Caremark Member Services: 888-963-7290
Members should call this number if they have questions about prior authorization, quantity management, dose management, step therapy, mail-service benefits, refills or their general benefits. Or, members can visit Caremark's Web site
Caremark Pharmacy Help Desk: 800-364-6331
Members should ask their pharmacists to call this number if they need help submitting prescription claims.
Caremark Prior Authorization Department: 800-294-5979
Members should ask their doctors to call this number if they need prior authorization for a prescription drug. Doctors can also fax requests on a member's behalf to 888-836-0730.
Caremark Specialty Drug Enrollment: 866-513-5214
Members who use specialty drugs should call this number. Or, they should ask their doctors to call in their prescriptions for them. For faster processing, the doctor will need the member ID number, the shipping address and the member's phone number. Once a doctor calls in a member's prescription, Caremark will contact the member to get payment information. Doctors can fax specialty drug prior authorization requests to 866-249-6155.