Contact Us

Need assistance outside of what is available through My Insurance Manager (MIM)? Use the available contact information to ensure your inquiry is routed to the appropriate area.

Claims, Benefits and Eligibility

Line of Business	Phone Number
Preferred Blue and Blue Essentials℠	800-868-2510
BlueChoice^® HealthPlan and Blue Option℠	800-868-2528
Federal Employee Program	888-930-2345
Medicare Advantage	855-209-7267
State Health Plan	800-444-4311

Prior Authorization

Line of Business	Phone Number
Preferred Blue and Blue Essentials	800-334-7287
BlueChoice^® and Blue Option	800-950-5387
Federal Employee Program	800-327-3238
Medicare Advantage	855-843-2325
State Health Plan	800-925-9724

Third-Party Vendor	Phone Number	Fax Number
Evolent - BlueCross members	866-500-7664
Evolent - BlueChoice members	888-642-9181
Avalon Healthcare Solutions	844-227-5769	813-751-3760
Companion Benefit Alternatives	800-868-1032
MBMNow (Pharmacy Benefit Manager)	877-440-0089	612-367-0742
HealthHelp	833-715-2255	844-470-2666
Cohere Health	888-787-0309

Other

Department	Phone Number	Email Address
Electronic Data Interchange (EDI)		EDI.Services@bcbssc.com
EDI Support		EDIG.Support@PalmettoGBAServices.com
Electronic Funds Transfer		Provider.EFT@bcbssc.com
Technology Support - MIM	855-229-5720
Technology Support - General Issues	877-274-1715
Provider Recredentialing		Recred.App@bcbssc.com
Fraud	800-763-0703
Provider Directory		Provider.Directory@bcbssc.com
Provider Enrollment	800-868-2510, option 5

Evolent, Avalon Healthcare Solutions, MBMNow, HealthHelp and Cohere Health are third-party vendors that help manage utilization review on behalf of BlueCross and BlueChoice.