July 13, 2022

Ask Provider Services is a feature within My Insurance Manager℠ (MIM) that allows providers to submit secure email messages. You can use this feature when seeking assistance with claims details that may not be available in MIM or accessible through the voice response unit (VRU). To get the best, detailed responses, be sure to ask specific, probing questions.

Below are a few examples:

• Why was line one of the claim denied as non-covered?
• Why were services applied to the member’s deductible?
• Has the member returned the coordination of care questionnaire?

Additionally, when submitting inquiries through Ask Provider Services, please keep in mind that responses will only go to the individual that submitted the initial inquiry. To review the responses, select Go to Message Center after logging into MIM.

The results will automatically display all inquiries submitted or received within the past 30 days. However, they can be filtered for a specific member by entering the member’s ID number in the appropriate field and selecting their plan type. There is also an option to display specific months.

If you have any questions about this bulletin, please contact the provider education team at 803-264-4730 or Provider.Education@bcbssc.com or reach out to your designated education representative.