Contact Us
If you need assistance with claims, eligibility and benefits, authorizations, or other services related to BlueCross BlueShield of South Carolina and its subsidiaries, several support options are available.
My Insurance Manager
My Insurance Manager℠ is a secure online tool designed for providers. After registering, you can access features that allow you to:
- Check benefits and eligibility in real time
- Request prior authorizations
- Submit and track claims
- View remittance information
- And more
STATchat℠ Feature in My Insurance Manager
STATchat is a way for you to speak with a Provider Services representative through My Insurance Manager.
How to access STATchat:
- Select Ask Provider Services
- Select Talk to Provider Services Online
- Select Launch STATchat
System Requirements:
- Current version of Adobe Flash Player
- A compatible browser (Internet Explorer 10, Microsoft Edge®, or Google Chrome®)
- Headset (recommended) or microphone and speakers
Portal Requirements:
| Component | Address | Client-side port used | Server-side port used | Protocol |
|---|---|---|---|---|
| Signaling | *.twilio.com | Any (1,024 to 65,535 | 443 | TCP |
| TRP | 54.172.60.0/23 34.203.250.0/23 168.86.128.0/18 |
Any (1,024 to 65,535 | 10,000-60,000 | UDP |
Ask Provider Services Feature in My Insurance Manager
Ask Provider Services is another way for you to contact Provider Services through My Insurance Manager. It allows you to submit secured web inquiries to get assistance with complex claim issues.
How to access Ask Provider Services:
- Select Ask Provider Services
- Select Submit Your Question Online
- Enter the all the required information
- Select Submit Question
Voice Response Unit (VRU)
For routine information such as claims, eligibility, or authorization status, you can call the Voice Response Unit (VRU) any time—24 hours a day, seven days a week.
The VRU is a fully automated phone system that provides fast, convenient access to:
- Coverage and benefits
- Effective dates
- Group numbers
- Claims status
- Authorization information
Because the system is automated, you’ll receive information quickly without needing to speak with a representative. Review the available guide to make sure you get a good understanding of how to navigate through the system to get the best results.
Claims, Benefits and Eligibility
- Preferred Blue and Blue Essentials℠
- Phone: 800-868-2510
- BlueChoice® HealthPlan and Blue Option℠
- Phone: 800-868-2528
- Federal Employee Program
- Phone: 888-930-2345
- Medicare Advantage
- Phone: 855-209-7267
- State Health Plan
- Phone: 800-444-4311
Prior Authorization
- Preferred Blue and Blue Essentials
- Phone: 800-334-7287
- BlueChoice® and Blue Option
- Phone: 800-950-5387
- Federal Employee Program
- Phone: 800-327-3238
- Medicare Advantage
- Phone: 855-843-2325
- State Health Plan
- Phone: 800-925-9724
Other Contacts
Additional contacts are available for third-party vendors who manage specific services for certain health plans, as well as for internal support areas such as technical assistance and fraud reporting.
- Avalon Healthcare Solutions
- Phone: 844-227-5769
- Fax: 813-751-3760
- Cohere Health
- Phone: 888-787-0309
- Companion Benefit Alternatives
- Phone: 800-868-1032
- Electronic Data Interchange
- Email: EDI.Services@bcbssc.com
- Electronic Data Interchange (Support)
- Electronic Funds Transfer
- Email: Provider.EFT@bcbssc.com
- Evolent (BlueCross members)
- Phone: 866-500-7664
- Evolent (BlueChoice members)
- Phone: 888-642-9181
- Fraud
- Phone: 800-763-0703
- MBMNow
- Phone: 877-440-0089
- Fax: 612-367-0742
- Provider Directory
- Technology Support (General issues)
- Phone: 877-274-1715
- Technology Support (My Insurance Manager)
- Phone: 855-229-5720
Evolent, Avalon Healthcare Solutions, MBMNow, HealthHelp and Cohere Health are independent companies that help manage utilization review on behalf of BlueCross and BlueChoice.