Manuals and Guides

Our manuals and guides provide a comprehensive overview of our plans, policies, procedures and oher helpful information. We encourage you to review these resources at your convenience to stay informed of any updates. Please refrain from printing or saving the materials, as this ensures you always have access to the most current information available for your practice.

Manuals

• BlueCard^® Program Manual
• Dental Providers Administrative Office Manual
• Provider Office Administrative Manual
• Medicare Advantage Manual

Guides

• Ancillary Claims Filing Reminders
• Anesthesia Guidelines 
• ClaimsXtenTM: Correct Coding Initiative Reference Guide
• Inpatient Non-Reimbursable Charge/Unbundling Policy
• Member ID Card Guide
• Provider Reconsideration Guide
• Preventive Care Guide
• Preventive Care Guidelines
• Quick Reference Guide
• What You Need to Know About Claim Attachments
• What You Need to Know About Skilled Nursing Facilities